36 years of experience at your disposal

Learn more about our Service Plans

Save on labor costs with our EASY PACK packages of NO EXPIRATION service hours.

• Expedited assistance and effective solutions for your needs and emergencies.

✔ EASY PACK 30: $2,700 USD + $150 USD labor bonus

✔EASY PACK 50: $4,500 USD + $250 USD labor bonus.

Prices plus VAT. Terms and conditions apply.*

More service hours and more savings. Get labor bonuses on all our packages.

✔ PL+3,000: $15,500 USD + $3,000 USD bonus

✔ PL+5,000: $22,500 USD + $5,000 USD bonus

✔ PL+7,000: $30,300 USD + $7,000 USD bonus

✔ PL+10,000: $39,900 USD + $10,000 USD bonus

Hours of service WITH NO EXPIRATION DATE.

Prices plus VAT. Terms and conditions apply.*

Get the peace of mind of being covered for 1 extra year on your labor services. Prevent and save with our Extended Warranty on labor exclusive to new Okuma equipment.

*EASY PACK/PL+ packages sold exclusively in Mexico. Payment in a single exhibition. Service hours with no expiration date. Hours purchased for labor, not including parts. The duration of the hours of the PL+ packages will depend on their use (normal hours, overtime, weekends, one engineer or two engineers, etc.). Travel and per diem can be paid through your plan hours. All services after the PL+ billing date can be deducted from the hours package. HEMAQ reserves the right to manage the amount used, available balance and invoices pending payment. In case you need to consult them, just ask the coordinator of the corresponding service department, who will send a detail of all the services performed within that plan. Each plan includes a bonus in labor hours that HEMAQ grants free of charge, which varies according to the Plan purchased.

**Extended Labor Warranty with a term of 1 year. HEMAQ will provide labor for the repair of the covered OKUMA brand equipment in case of a malfunction and provided that the defects are reported at the time they are detected and within the duration of the contracted Extended Labor Warranty. This service does not include parts or spare parts necessary for the repair.

Inspections and Preventive Maintenance

01

Mechanical System

Tornos, centros de maquinado cnc

Service Academy

Courses and Training

Mechanical and Electrical Maintenance for:

• Lathes
• Machining Centers
• Double Column Machining Centers
• Grinders
• Controls

Certified Replacement parts

We get you the replacement part as soon as possible.

While we believe we offer the most robust and reliable Machine Tools in the industry, we are also realistic: due to the rigorous manufacturing demands and heavy use over time, each machine will inevitably need new or refurbished parts.

Contact us to schedule the shipment of your spare parts.

Receive the attention you deserve in a practical and straightforward way

Specialized phone line Atencion Plus 24/7

Premium Program for direct* customers

Guaranteed support 24 hours a day, 365 days a year

Monitoring and updating your Service requirements in Mexico, Central America and the Caribbean

24/7 Service Support

No matter your service need, we’ve got you covered.

Our team of highly trained and certified Service Engineers provide telephone and on-site assistance.

 

Guaranteed support 24 hours a day, 365 days a year. Contact us at +52 81 8131.3175

 

  • Sense of urgency
  • Alternative solutions
  • Report management

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