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36 years of experience at your disposal
Learn more about our Service Plans
Be attended personally, with greater savings and speed. Use your contracted hours in: technical support, automation, process analysis and improvement, preventive and corrective maintenance, training and installations, among other labor services. Top priority response for all your service needs.
Easy Pack Plans
Save on labor costs with our EASY PACK packages of NO EXPIRATION service hours.
• Expedited assistance and effective solutions for your needs and emergencies.
✔ EASY PACK 30: $2,700 USD + $150 USD labor bonus
✔EASY PACK 50: $4,500 USD + $250 USD labor bonus.
Prices plus VAT. Terms and conditions apply.*
PL+ Service Packages
More service hours and more savings. Get labor bonuses on all our packages.
✔ PL+3,000: $15,500 USD + $3,000 USD bonus
✔ PL+5,000: $22,500 USD + $5,000 USD bonus
✔ PL+7,000: $30,300 USD + $7,000 USD bonus
✔ PL+10,000: $39,900 USD + $10,000 USD bonus
Hours of service WITH NO EXPIRATION DATE.
Prices plus VAT. Terms and conditions apply.*
Extended Warranty on Labor
Get the peace of mind of being covered for 1 extra year on your labor services. Prevent and save with our Extended Warranty on labor exclusive to new Okuma equipment.
Terms and Conditions
*EASY PACK/PL+ packages sold exclusively in Mexico. Payment in a single exhibition. Service hours with no expiration date. Hours purchased for labor, not including parts. The duration of the hours of the PL+ packages will depend on their use (normal hours, overtime, weekends, one engineer or two engineers, etc.). Travel and per diem can be paid through your plan hours. All services after the PL+ billing date can be deducted from the hours package. HEMAQ reserves the right to manage the amount used, available balance and invoices pending payment. In case you need to consult them, just ask the coordinator of the corresponding service department, who will send a detail of all the services performed within that plan. Each plan includes a bonus in labor hours that HEMAQ grants free of charge, which varies according to the Plan purchased.
**Extended Labor Warranty with a term of 1 year. HEMAQ will provide labor for the repair of the covered OKUMA brand equipment in case of a malfunction and provided that the defects are reported at the time they are detected and within the duration of the contracted Extended Labor Warranty. This service does not include parts or spare parts necessary for the repair.
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Inspections and Preventive Maintenance
Protect your investment and gain peace of mind with our tailored maintenance options. Our support service is designed to help you keep your equipment in optimal conditions, providing you with a comprehensive report.
We use Precision Tools with DC3 Certification such as granite squares, Megger ohmmeters, oscilloscopes, Ballbar QC20 Test, Test-bar, dynamometers and precision levels.
Inspection and maintenance include:
01
Mechanical System
- Verify machine level
- Check spindle lube and orientation alignment
- Verify machine geometries (lathes)
- Inspect turret indexing system and spindle encoder operation
- Inspect way covers and wipers
- Verify gearbox/motor operation
- Inspect and lubricate of ATC
- Revision of spindle taper condition
- Inspect tool clamping system and Chuck
- Change oils and filters if applicable
- Cleaning filters, fans, and radiators
- Minor adjustments if applicable*
02
Coolant and Air
- Inspect Coolant Tank and hoses
- Verify operation of coolant motor
- Check for coolant leaks
- Check FRL filter system and trap
- Verify quality of pneumatic grid
03
Electrical
- Check voltages
- Inspect connections and terminals
- Inspect electrical ground connections
- Inspect filter fans
- Check limit switches and safety locks
- Check Axis motors and cables
- Check and clean all fans
- Check of dielectric motors resistance (Megger test)
- Check motor amperange
04
Way Lube
- Inspect filter
- Inspect hoses and fittings
- Check pump operation / test
- Check/adjust pressure spindle regulator
- Inspect system for leaks
- Changing oils where applicable
- Changing filters where applicable
05
Optional Services
- Over-all diagnosis
- Ballbar Test
- Check tool clamping system
- Installation of Okuma’s Care Kit parts if the option is elected*
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Receive the attention you deserve in a practical and straightforward way
Specialized phone line Atencion Plus 24/7
Premium Program for direct* customers
Guaranteed support 24 hours a day, 365 days a year
Monitoring and updating your Service requirements in Mexico, Central America and the Caribbean
24/7 Service Support
No matter your service need, we’ve got you covered.
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Our team of highly trained and certified Service Engineers provide telephone and on-site assistance.
Guaranteed support 24 hours a day, 365 days a year. Contact us at +52 81 8131.3175
- Sense of urgency
- Alternative solutions
- Report management
We are here to help you. Get in touch.
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